Store Admin Clerk

The Store Admin Clerk will be located in Cape Town Pinelands and will be responsible for capturing purchase orders, allocating stock, sales-related administration such as verifying paperwork for all contract deals is within alignment with customer requirements. The Admin will also be assigned to monitor and manage invoices as well as banking cash-up sheets. among other requirements in job specifications.

Purpose of the Job

The primary objective of the Store Admin position is to follow up on all processed and outstanding contract queries as well as capturing purchase orders, allocatee stock and manage day-to-day administrative procedures.

Available vacancies

1. STOCK CONTROL

Allocation of Stock on OMS after a contract have captured.

Assist with after-stock take duties (check discrepancies and do spot checks on counted items)..
Stock – capturing purchase orders, check stock, balancing invoice and receiving it into the system as soon it was authorized by management.
Ensure Repair process-related administration is done efficiently from receiving all the booked phones capturing it onto a excel spreadsheet, dispatching it to the HVRC, follow up on repairs, receiving repairs back into the system and handing it over to team leaders and management for customer collection.

2. ADMIN

- Daily cash-up spreadsheet to be completed as soon as management finalized it and also doing the daily physical banking.
- Correct and concise paperwork for all deals on a daily basis via checking it on MTN Active and OLSA for New Lines, Upgrades, Transfers and Migrations.
- Check daily insurances sales on spreadsheet and also submit corrections on incompletes on insurance schedules if there is any.
- Mondays finalize weekly paperwork which includes contracts, invoices and banking cash up sheets for collection on a Tuesday morning.
- Ensure that sales related administration is done efficiently from start of deal to completion which includes: Contracts after consultant have captured it on OLSA, check supporting documents and that everything is filled in and then fax to the necessary department, activations on new lines, mobile number ports, number 4 life, transfers, migrations, upgrades and value-added services activations.
- Ensure 48-hour deal completion turnaround time, stock permitting.
- Making courtesy calls and contact customers regarding any queries that weren’t resolved by consultant.
- Follow up on all processed queries including queries that are outstanding.
- Daily checking and counting of serialized stock and high-risk stock.

3. CUSTOMER SERVICE

Developing and maintaining strong internal customer relationships.
Providing service and individual attention to internal customers.
Resolve all client queries within 24 working hours (This is to be done via DIC or MTN Active).

4. INTERNAL BUSINESS PROCESSES (OPERATIONS)

Keep updated and have a sound understanding of the MTNSP Policies and Procedures.
Remain updated on product knowledge.
Training (E-learning on Ithuta; Attending training given or scheduled by the company etc.)
Do daily handovers of any paperwork to management.
Attend weekly staff meetings.

5. HOUSEKEEPING

Ensure that the back office is clean and tidy.

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