Telesales Consultant

Responsibilities and Duties:

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assigned

Qualifications and Skills:

• Matric or Equivalent Qualification
• Tertiary Qualification will be favored however not a limitation
• Proficient in relevant computer applications (Microsoft Word, Microsoft Excel,  Microsoft Teams, and Microsoft 365 applications).

• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situations appropriately

Requirements:

• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Clean criminal Record
• Must have the ability to reach set monthly sales targets
• Manage Contact leads and report on them daily as required